There are two kinds of mistakes: mistakes of the head and mistakes of the heart. Mistakes of the head are calculated and willful acts of misconduct (and should really be called “on-purposes”). Mistakes of the heart are truly accidental where there is no malice or forethought.
Courage: The Backbone of Leadership
Following the Rules Is Never Enough
Following rules alone not only fails to inspire trust it leads to a culture of “compliance with the letter of the law” and finding “loopholes” to achieve the lowest level of compliance necessary to stay out of trouble. Rules, standards or laws will never set the bar high enough to draw out the excellence that can only come from character and integrity.